Returns & Exchanges ■ Return and Exchange (After receipt) 1) Returns due to defective item(s) or wrong delivery You can return items due to defective item(s) or wrong delivery. However, exchanges are not accepted. Please contact Dark Victory Customer Service via email within 7 days of receiving the items. (Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.) Dark Victory bears the international shipping costs for the return and replacement (if applicable). Please send us a copy of the receipt for the return shipping via email within 3 days after return request so that we can reimburse you the cost. * Your return is not processed in following conditions: - if you ship your item without prior notice. - if 7 days have passed since receiving items. - if the tags/labels (User guide, boxes, additonal items) of the items are damanged. - if there are trace of use (applicaible to defective items as well). - due to threads coming out from massive production, or threads which can be seen. - due to stains which can be removed by wet wipes. - due to wrinkles created by folding. - due to stains or damages caused by customer. - if items are washed, altered, or dry-cleaned. * When returning the items, all the components including packaging should be in original condition. * Products can smell due to dyes used in production process. 2) Returns due to change of mind We do not accept returns and exchanges due to simple change of mind. 3) Missing items If you received your parcel and find any item(s) missing, please contact Dark Victory Customer Service within 1 day of receipt. Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.
Ships to: International, and Korea